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Service innovation

Presentazione della decima edizione di FPA Annual Report

Service innovation

Service innovation

Tenth edition of FPA Annual Report presented yesterday

How is public administration changing? Yesterday saw the presentation of the tenth edition of the FPA Annual Report, the publication that for 2024 tells of major investments and changes in the public sector, even if we are only halfway along the path towards an ‘augmented PA’ [see the news FPA Annual Report 2024: changing perceptions about the PA, 7 out of 10 Italians consider it an attractive employer].
 

Around 50 authors contributed to the report, including Mirta Michilli, in an interview on schools and universities, and Alfonso Molina, with a contribution on service innovation. 
We share their contributions and the link to download the entire publication.
Enjoy reading!

SCHOOL AND UNIVERSITY. FORMING THE SKILLS OF THE PA OF THE FUTURE

Interview by Giovanna Stagno, Head of Tenders and Conventions FPA with Davide D'Amico, Director General for Digital Innovation, Simplification and Statistics of the Ministry of Education and Merit, and Mirta Michilli, Director General of the Fondazione Mondo Digitale

pages 68-71 [read the interview in pdf]

SERVICE INNOVATION
The digital transformation of the Public Administration (PA) is not a purely technological issue and cannot be limited to the automation of obsolete processes. It must be rethought as a complex process of civic and social innovation, supported by advanced control and monitoring tools, capable of measuring in real time the concrete impact of changes on people's lives.
by Alfonso Molina, Personal Chair in Technology Strategy at the University of Edinburgh and Scientific Director of the Fondazione Mondo Digitale
pages 133-135 [read the article in pdf]

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