Digital public administration for a more inclusive future: Mirta Michilli's contribution
How can digital public administration truly become an ally of citizens? In an article published in the magazine Agenda Digitale, Mirta Michilli, Director General of the Fondazione Mondo Digitale, explores how the digital transformation of the public administration can help build a more equitable, accessible and participatory society.
Through concrete experiences and analysis of current challenges, Michilli highlights the importance of integrating technological innovation and skills development to truly put people at the centre.
Among the tools suggested is the new video course IA4PA: artificial intelligence at the service of public administration, which provides public operators with concrete tools to navigate a constantly evolving digital ecosystem.
This is an opportunity to reflect on how public administration can become a driver of social inclusion, innovation and collective trust. Enjoy the read!
Scenarios
Digital PA at the ‘service’ of citizens: how to build an inclusive future
Effective digital services in the PA require continuous training, agile approaches and user-centric technologies. Investing in digital skills makes it possible to build a more open and accountable PA that is capable of meeting the concrete needs of citizens and businesses.
by Mirta Michilli
Digital Agenda, 29 April 2025
