New phase of development for the Remid@ project
After the significant results of the first phase, REMID@ - REndere Milano Inclusiva e Digitale (Making Milan Inclusive and Digital) is entering a new phase of development. The project, carried out by the Fondazione Mondo Digitale ETS together with MigliorAttivaMente APS and the Municipality of Milan, with the contribution of the Fondazione di Comunità Milano, is strengthening its strategy to combat the digital divide and help more and more citizens access essential digital services. 2026 marks a key transition: REMID@ is evolving from a local experiment to a model of local digital facilitation, capable of adapting to the needs of neighbourhoods and reaching people in their everyday lives.
Digital helpdesks closer to citizens
Starting in January 2026, the project will strengthen its presence in the Milan area through a strategic reorganisation of its digital facilitation helpdesks. The goal is simple and ambitious: to reach more people when they need support the most.
For this reason, several help desks will gradually be located in spaces adjacent to municipal registry offices, key locations for accessing digital public services. This choice reinforces REMID@'s role as a social infrastructure for digital support, integrated with local public services.
Travelling and tailor-made digital training
Alongside the help desks, REMID@ is also revamping its training model. In 2026, training will become travelling, reaching Case di Quartiere (neighbourhood centres) and areas not previously involved, and increasingly specialised, capable of responding to concrete and current needs.
Among the initiatives planned are
- a special training session in Municipality 5, in collaboration with Auser Milano and the University of the Third Age, dedicated to artificial intelligence and cybersecurity
- training activities in schools, libraries and local spaces, with a particular focus on the elderly, young people, women and citizens in vulnerable situations.
The approach remains that of learning by doing: accompanying people not only to “understand” digital technology, but to use it independently and consciously.
Results that build the future
The new phase of REMID@ rests on solid foundations. As of 9 January 2026, the project has already achieved significant results:
- 800 citizens supported through help desks and facilitation activities;
- 126 training sessions held, 110 of which were aimed at people over 65 or in marginalised contexts;
- integration with the Digital Facilitation Points funded by the PNRR, which has enabled facilitators, trained together with municipal staff, to accompany citizens through complex procedures such as paying TARI (waste disposal tax), using the Citizen's File and online school enrolment.
A model of inclusive innovation for the city
REMID@ thus confirms itself as an urban laboratory of social innovation, capable of creating networks, enhancing skills and promoting active and intergenerational digital citizenship.
In the coming months, the goal is to consolidate the project as a replicable model of digital inclusion, capable of accompanying Milan towards a technological transformation that leaves no one behind.
